Customer Support

DSL Setup: Windows 95/Windows98 with Dynamic (DHCP) or Static IP

In order to get your DSL working on your computer running Windows 95 or Windows98, you will need to input certain IP information by following the steps described below, and using the settings that were provided to you (IP address, gateway address, subnet mask, and DNS server addresses). Follow these instructions:

From the Desktop, first right click on Network Neighborhood and open Properties.

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Next, in the Network window, scroll down in the "The following network components are installed:" window to the item called "Ethernet Adapter - TCP/IP" (note: wording will vary with computer and OS). Highlight it (single left click) and then click the Properties button.

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Now it's time to configure the IP address section:

  • If you purchased Residential DSL, click here  to set up dynamic IP address assignment.
  • If you purchased Business DSL, click here for your static IP address assignment.

If you purchased a Residential DSL package of any bandwidth, follow these instructions:

  1. First, click on the "IP Address" tab. You will see 2 radio buttons. Click inside the one called "Obtain an IP address automatically." This will disable the IP Address and subnet Mask boxes.
  2. Next, click on the "DNS Configuration" tab. Click on the radio button called "Disable DNS" . This will disable all the DNS server information boxes below.
  3. Finally, click the OK button and close all windows. Now, open your Internet browser and try to go to any site. You should now be connected to the Internet at high speed via your DSL connection. If not, call us and will help you troubleshoot.

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If you purchased a Business DSL package of any bandwidth, follow these instructions:

  1. First, click on the "IP Address" tab. You will see 2 radio buttons. Click inside the one called "Specify an IP address." This will enable the IP Address and subnet Mask boxes below.

    • IP address - Carefully type in the IP address or address block assigned by Hawaii Online.
    • Subnet mask - Carefully type in the subnet mask assigned by Hawaii Online.

  2. Next, click on the "Gateway" tab. In the "New gateway" box, carefully type in the gateway address provided to you by Hawaii Online and then click the Add button. The new gateway address should appear in the "Installed Gateways" box below.

  3. Next, click on the "DNS Configuration" tab. Click on the radio button called "Enable DNS"  This will enable all the DNS server information boxes below.  Type in the following settings:

    • Host:  Type in the word Host.
    • Domain:  Type in the word Domain.
    • DNS Server Search Order:
      • Carefully type in 64.75.176.66 and click the Add button.
      • 64.75.176.12 and click the Add button.
    • Domain Suffix Search Order: leave blank.

  4. Click the OK button and close all windows. Now open your Internet browser and try to go to any site. You should now be connected to the Internet at high speed via your DSL connection. If not, call us and will help you troubleshoot.

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