Customer Support

DSL Setup: Macintosh OSX with Dynamic (DHCP) or Static IP

In order to get your DSL working on your Macintosh running Mac OSX, you will need to input certain IP information by following the steps described below, and using the settings that were provided to you ( IP address, gateway address, subnet mask, and DNS server addresses). Follow these instrutions:

First, pull down the Apple Menu and open the System Preferences pane.

OSX0

Once in the System Preferences pane, click on the Network icon:

OSX2

Now it's time to configure the TCP/IP tab of the Network pane:

  • If you purchased Residential DSL, click here to set up dynamic IP address assignment.
  • If you purchased Business DSL, click here for your static IP address assignment.



If you purchased a Residential DSL package of any bandwidth, follow these instructions:

  1. Make sure that the Location pulldown menu is set to "Automatic".

  2. In the Show pulldown menu, choose "Built-in Ethernet".

  3. Make sure you click on the TCP/IP tab (disregard all other tabs).

  4. In the Configure tab, choose "Using DHCP".

  5. Leave all other information below the Configure menu as is. There is no need to fill in any of these blocks.

  6. Click on Apply Now button, and then close the Network pane and the System Preferences window.

  7. Now open your Internet browser and try to go to any site. You should now be connected to the Internet at high speed via your DSL connection. If not, call us and will help you troubleshoot.

OSX2

If you purchased a Business DSL package of any bandwidth, follow these instructions:
  1. Make sure that the Location pulldown menu is set to "Automatic".

  2. In the Show pulldown menu, choose "Built-in Ethernet".

  3. Make sure you click on the TCP/IP tab (disregard all other tabs).

  4. In the Configure tab, choose "Manually".

  5. Type in the following information:

    1. In the IP Address box: Type in the static address or address block provided by Hawaii Online.
    2. In the Subnet Mask box: Type in 255.255.255.0 (or as other dirtected by Hawaii Online).
    3. In the Router box: Type in the Gateway addressprovided by Hawaii Online.
    4. In the DNS Servers box: Type in the two server addresses as shown below.
    5. In the Search Domains box: Leave blank.

  6. Click on Apply Now button, and then close the Network pane and the System Preferences window.

  7. Now open your Internet browser and try to go to any site. You should now be connected to the Internet at high speed via your DSL connection. If not, call us and will help you troubleshoot.

OSX3

 
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