HOL Turbo FAQ

HOL Turbo is a simple-to-use web accelerator that dramatically speeds up downloads over a dialup connection. Please see the information below to get answers to common questions about the service.

1. What exactly is HOL Turbo and how does it work?
2. Does HOL Turbo speed up my email?
3. Does HOL Turbo speed up my secure transactions (HTTPS), such as web banking?
4. What speeds up with HOL Turbo?
5. I have DSL. Can I use HOL Turbo to speed up the 'Net?
6. Where can I download HOL Turbo?
7. What operating systems can HOL Turbo be installed on?
8. What are the computer system requirements to use HOL Turbo?
9. I downloaded the HOL Turbo Installer but now I can't find it on my computer. Where did it go?
10. How do I launch the HOL Turbo web accelerator?
11. Can I use HOL Turbo with Netscape Navigator?
12. Can I use HOL Turbo with other browsers such as Opera or Mozilla?
13. How do I change the image display quality in a certain page?
14. How can I control the performance of HOL Turbo?
15. Why don't some Java applets work (like certain games on www.pogo.com)?
16. What does this error message mean: "Email acceleration features have been disabled because incompatible software has been detected?"
17. How much does HOL Turbo cost?
18. How do I install HOL Turbo?

1. What exactly is HOL Turbo and how does it work?
   HOL Turbo is an advanced client-server application which uses a proprietary content acceleration platform to offer complete support for all major Internet applications including general web browsing (HTTP), sending email (SMTP) and receiving email (POP3), as well as custom third-party web applications. At the core of the technology is the world's best on-line, lossless data compression algorithm. Pioneered by leading information theorists, it represents one of the most significant advancements in lossless data compression in the last 20 years. In short, the HOL Turbo accelerator speeds up your web and email downloads dramatically, taking advantage of advanced technology to maximize your 56K so-called "slow" dialup connection.
   
   HOL Turbo also includes a few bonus features, like a pop-up ad blocker and a Macromedia Flash floating-animation blocker.

2. Does HOL Turbo speed up my email?
   Yes. Downloading email to any standard POP client, such as Microsoft Outlook, Microsoft Outlook Express, or Qualcomm Eudora, will run from 15 to 25 times faster. Web-based email services like HOL Webmail, Yahoo!, or Hotmail will also run faster, giving you the same kind of acceleration you see with other web pages.

3. Does HOL Turbo speed up my secure transactions (HTTPS), such as web banking?
   We're sorry, but HOL Turbo does not accelerate secure transactions. Secure websites will continue to work as normal.

4. What speeds up with HOL Turbo?
   HTML, Javascript, JPEG images, GIF images, and text will load faster. These kinds of files make up the majority of normal web surfing and email. Streaming media, secure pages, executables, and file attachments such as music and digital photos will load at normal speeds.

5. I have DSL. Can I use HOL Turbo to speed up the 'Net?
   HOL Turbo is designed to work best over a dialup connection. If you have DSL or some other kind of high speed service, we recommend that you use our free web cache instead.

6. Where can I download HOL Turbo?
   HOL Turbo is available here. Follow the instructions on that page to install the software and activate the service.

7. What operating systems can HOL Turbo be installed on?
   HOL Turbo will run on any of the following operating systems:

   • Windows 95b w/ Winsock2; older versions of 95 will not work
   • Windows 98
   • Windows 98SE
   • Windows Millennium Edition (Windows ME)
   • Windows NT 4.0
   • Windows 2000
   • Windows XP
     
   • MacIntosh OSX
   If you have an older version of Windows 95, you may want to upgrade to Windows Socket 2. Installing upgrades can be dangerous -- please make sure that you only run this upgrade if you know you need it. We strongly recommend that you back up your system before doing this. Hawaii OnLine cannot assume responsibility for upgrades made to your computer. If you don't feel confident about performing such upgrades, we recommend that you consult Microsoft or a qualified professional.

8. What are the computer system requirements to use HOL Turbo?
   The recommended system requirements for HOL Turbo are a Pentium running at 200MHz with 64MB of RAM and at least 5 MB of hard disk space. The software will work seamlessly within your current system configuration to provide you with the best content acceleration.

9. I downloaded the HOL Turbo Installer but now I can't find it on my computer. Where did it go?
   Use the Windows Find tool located in the Start Menu to search for the file "HOL_Turbo_Installer.exe"(for Windows) and "HOL_Turbo_Installer.exe"(for MacIntosh). If you still can't find it, download it again and be sure to save the file to your Desktop.

10. How do I start the HOL Turbo web accelerator?
    The accelerator is launched automatically every time the computer starts. You don't have to do anything. An HOL Turbo icon will appear in the Windows system tray to show that it's operating in the background.

11. Can I use HOL Turbo with Netscape Navigator?
    Yes. Start Navigator and browse as you normally would. HOL Turbo is launched automatically everytime Windows starts. It operates in the background to speed up your web connection. No user intervention is required.

12. Can I use my HOL Turbo web accelerator with other browsers such as Opera or Mozilla?
    Yes. HOL Turbo works with any web browser that allows you to specify an HTTP proxy. (This is set up automatically if you use Internet Explorer or Netscape Navigator, though.) You must set the HTTP proxy host to be localhost and the port number to be 5400. Consult your browser's documentation for information on how this can be done.

13. How do I change the image display quality in a certain page?
    To view a single image in all of its original detail, right-click on it within Internet Explorer and select "Show Original Image".
    
    To view all the images on a given page in full detail, right-click any one of the images within Internet Explorer and select "Show All Original Images".

14. How can I control the performance of HOL Turbo?
    You can control HOL Turbo's performance by configuring it to download images faster or slower. If you want to maximize download speeds, you will lose some image quality. If you want to see the highest-quality images, you will have to sacrifice some, but not all, of the performance benefits.
    
    To change the display quality of all images, right-click on the HOL Turbo taskbar icon and select "Settings". Select the "Image Quality" tab. Adjust the slider bar to the desired quality setting. Press OK to save the changes.

15. Why don't some Java applets work (like certain games on www.pogo.com)?
    Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, open up your HOL Turbo settings window and simply set your Image Quality slider to the maximum level, or upgrade to the newest JRE.

16. What does this error message mean: "Email acceleration features have been disabled because incompatible software has been detected?"
    If this message pops up when HOL Turbo runs, it means that you have another program installed on your computer that's running behind the scenes to work with your remote mailbox (through POP or IMAP) and it's interfering with HOL Turbo. You can avoid the error message by preventing the other software from running all the time or by telling HOL Turbo not to speed up email downloads: Right-click the HOL Turbo icon in the system tray, select Settings..., then the Email tab, then select Disable under Acceleration Mode and click OK.

17. How much does HOL Turbo cost?
    HOL Turbo is the most cost-effective way to boost your dialup connection speed. You can try the service free for 30 days. After that it costs $5 to set up and only $2.95 per month, or less than 10 cents per day. After the 30-day trial is over, we'll automatically add the new service to your bill. If at any time you decide that you don't like it, simply call HOL Customer Support and we'll immediately remove the service from your account. You can then go on with the same dialup service you had before the trial period.

18. How do I install HOL Turbo?
    You can follow our step-by-step guide to installing and configuring HOL Turbo here.